Here we explain how Threaded With Love From Home looks after your personal information. This can be information you give us by having you as a client and includes the choices you make about marketing communications you agree we can send you. We explain how we do this and tell you about your privacy rights and legal protections
What it covers:
- Information we collect about you
- How information about you will be used
- Marketing
- How long your information will be kept
- Where your information is kept
- Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy notice
- How to contact us
Information We Collect About You
We collect information about you when you purchase an item from the online shop, or make a request for a bespoke handmade item, whether contact is online, on paper, by email or by phone.
This information may include your name, address, email address, phone number, payment and transaction information and IP address.
How Information About You Will Be Used
Legally, we can use personal information, including sharing it outside the salon, only if we have a proper reason to do so. For example:
To fulfil a contract with you, you have requested and to communicate with you about your order.
When it is in our legitimate interest i.e there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.
We will not share your information with any other third party without your consent except to help prevent fraud, or if legally required.
Marketing
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
How Long Your Information Will Be Kept For
Unless you request otherwise, we will keep your information to contact you for a maximum of 1 year from your last purchase or enquiry.
We will delete your personal information three years after your last visit (as required by our insurers) and financial transactions after 6 years (which we are obliged to keep).
Where Your Information Is Kept
Your information is stored within the European Economic Area on secure laptop. Payment transactions are encrypted. Sending information via the internet is not completely secure, although we do our best to protect your information to prevent unauthorised access.
Access To Your Information and Correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Zoe Parry, the Data Protection Officer, by emailing zparry3068@gmail.com
We want to ensure your personal information is accurate and up-to-date. Please ask us to correct or remove information if you think it is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
E-Newsletters
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters can contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with relevant content.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Other Websites
Our website might include links to other websites. This privacy notice only applies to this website. When you link to other websites please read their own privacy notices.
Changes To Our Privacy Notice
We review this notice from time to time. It was last updated on 23rd November 2019.
How To Contact Us
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email zparry3068@gmail.com
Or write to us at Threaded With Love From Home, 59 Chesterblade Lane, Forest Park, Bracknell, Berkshire, RG12 0GP.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:
www.ico.org.uk/concerns/handling
Data Retention
Here we set out what information we hold, how long we hold it for and when it will be deleted. It also covers the procedure to follow regarding data requests.
- Information we hold
- How long it held
- Where it is held
- How it is deleted
- Access to personal information, correction and deletion
Information Held By Us
We hold personal information about:
- Clients
- Former clients and prospective clients
- We also hold information about financial transactions relating to these such as enquiries for bespoke items and products bought.
How Long Is Personal Data Held For?
We do not want to hold personal data longer than necessary.
Unless requested by an individual, the following types of data will be held for periods shown below, after which it will be deleted or destroyed:
Type of Information
Retention Period
Financial transactions, invoices and supplier details
6 years
Emails
One year from the end of the month in which they were received or sent unless a longer period is relevant as above.
Where Is Personal Data Held?
Personal data about clients, financial transactions and employees are held on our secure computer which is backed up every day or held in secure electronic files electronically which can be accessed only by authorised company employees.
Paper records are held in a locked cabinet or secure archive storage.
How Is Personal Data Deleted?
Personal data is permanently deleted from:
Electronic files
Emails
Paper records, which are securely shredded.
Access To Personal Information, Correction and Deletion
Please read the privacy notice on this page.
All requests for access to personal information will be handled by Zoe Parry, the Data Protection Officer.
Responses to requests will be made within 30 days.
All information relating to the individual will be compiled into a report and collected from:
- Financial transactions
- Emails
- Other electronic records
- Paper records (where applicable)
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at zparry3068@gmail.com